"First, think. Second, believe. Third, dream. And finally, dare"
- Walt Disney
- Walt Disney
Cupcake Castles Travel Company was founded in 2013 by Laurie Burg, following her passion to help others realize the dream of a Walt Disney World vacation. By sharing the love and knowledge of a destination she had grown up visiting, a company was formed and a vision, manifested.
What started as a small, exciting dream, swiftly became an empire in the making. The culture Laurie created, began with a place where like-minded individuals could come together to learn from each other, grow with each other and establish relationships that would last a lifetime. This then spilled over into the approach in how the Travel Advisors on her team were trained to handle their client care responsibilities. Not only was a company culture formed, but a core value that created an environment, in which the Travel Advisors could exemplify the same care and nurturing, into the service they provide to their clients.
In 2018, Cupcake Castles Travel Company earned the distinction of becoming a Platinum EarMarked Agency with Disney Destinations. This makes Cupcake Castles Travel Company among the top agencies in the world, servicing Disney vacations across the entire Disney portfolio of brands. The team has maintained this level year after year.
Laurie has served consecutive seats on the EarMarked Travel Advisory Council (EMTAC) since 2017.
In 2020, Cupcake Castles Travel Company was among the first agencies worldwide, to be invited into the U-Preferred Agency Program, designed to recognize the top-producing agencies marketing Universal Orlando Resort Vacations.
What Makes Us Special
We don't just sell you a trip, we create an experience you and your family will remember for a lifetime. It begins with our complimentary consultation that matches you with the vacation package that fits your travel style and budget. Our expertise allows us to custom-build recommendations, rooted in a solid foundation of decades of firsthand experience, knowledge and passion for what we are curating.
Very simply, our concierge-style planning weeds out the overwhelm and delivers a "straight-to-the-fun" approach, catering to your specific needs.
Our love for our clients is what comes first. We are caring, thoughtful professionals who thrive when working with those who need our expertise.
All of our agents maintain beyond the highest level of experience, education and customer service available to them. As committed, lifelong learners and professionals in their field, they go above and beyond to meet the needs of their clients and strive to exceed expectations, with every interaction.
Industry Awards and Recognition
Since our inception, Cupcake Castles Travel Company has grown beyond our wildest dreams and expectations. Through God's constant grace, guidance and blessing, we have been crowned with industry awards that reflect our commitment to service, integrity and fulfilling our dreams of being curators of Magical Vacation Memories, for our wonderful clients and friends. We appreciate your business and look forward to spreading more joy to our clients, through our focus on exemplary customer service and operating by the principles of The Golden Rule.
Travel Supplier Top Agency Awards
Disney DestinationsPlatinum EarMarked AgencyOutstanding Sales Growth Performance Award 2015, 2016, 2017, 2018, 2019Owner, Laurie Burg, is a member of the 2017, 2018, 2019, 2020, 2021 EarMarked Travel Advisory Council
Universal Parks and Resorts2017, 2018, 2019 High Producing Agency2020, 2021 Gold Member of the U-Preferred Agency Program
Sandals and Beaches ResortsPreferred Sandals AgencyChairman's Royal ClubSandals Star Awards Best of the Best 2019
Apple Leisure GroupRepresenting Funjet Vacations, United Vacations, Blue Sky Tours, Southwest VacationsSilver 500 Club
Carnival CruisesRecognized for Outstanding Sales Growth in 2018
What it means to identify your gifts and use them to follow a passion
An Entrepreneur since 2002, Laurie truly understands what it means to carve out a niche and drive success. Running a highly successful printing and personalization business from 2002-2012, a platform of highly-engaged clients was built. When that chapter closed, this segment of clients were a perfect fit to help launch an amazingly successful career in the travel industry.
As a child, she and her family traveled at least twice a year. Having visited 48 states by the time she was 18, Laurie knew no other lifestyle than that of a longing to see the world. Trips to countless islands in the Caribbean, witnessing Bull Fights in Mexico and experiencing the country by driving to Canada and back (from New Orleans), twice, travel was woven into the tapestry of her life. She has traveled the country by car, by rail and by plane, from East to West, North to South. Recent visits to Hawaii and Alaska have completed her domestic bucket list.
Travel is simply in her make up. Discipline, hard work and the drive to succeed, is in her blood. Laurie's passion for sports led her to receiving multiple All-State awards in various sports (Volleyball, Basketball, Track, Softball) and later to become a Division 1 College Athlete.
Her roots are deeply established as a competitive athlete. A natural born leader, Laurie led her Volleyball Team at the University of Mississippi (Ole Miss) as co-captain her Senior Year and continues utilizing her leadership skills to build highly successful teams, on a professional level. She knows what it takes to succeed in life and in business.
The daughter of a computer programmer and Leisure Service Supervisor, Laurie has a unique gift for developing systems and processes and managing people. Having struggled early in her career in this business without a true system and process in place, she made it her mission to develop an unmatched back end and client-facing system, that sets her company apart from her competitors. Simply put, Laurie is forward-thinking and continues to build and develop systems, to enable her team of Travel Entrepreneurs the ability to work virtually, anywhere with an internet connection.
In this fiercely competitive and fast moving market, Laurie has successful built a team of 6-figure earners - all of whom have "followed the steps to success." Their success in business has become her life's mission. Her gifts and talents of systematizing her "process" has enabled countless budding entrepreneurs, the distinct honor of being hefty contributors to their family's household income.
Laurie has made an impression upon her supplier partners from the beginning. Within her first year of business, she was invited to highly-coveted, hard-to-secure events, hosted by various global brands. The agency remains in a "Top Producer" status with many, popular supplier partners, climbing the ranks to becoming a Platinum EarMarked Agency with the Walt Disney Travel Company, as well as The Mark Travel Corporation 500 Club. Sandals and Beaches also recognizes the agency as a Preferred Agency and awarded her company with the "Best of the Best" travel agency in 2019. In 2020, the agency was asked to participate in the new U-Preferred Agency program at the Gold Level, with Universal Orlando Resort.
As the world moves through these most difficult times of dealing with a global pandemic, Cupcake Castles Travel Company remains heart-centered with a laser focus on compassion and care not only for our clients, but for our global community. We are here for our clients, whenever, wherever and however they wish to dream about travel. We continue to move through the many regulations and guide our clients through these troubling times. We are committed to weathering this storm and we cannot wait to continue to be of service, as the rebound of the most wonderful industry in the world, begins.