Heroes Help People... With No Strings Attached
- Kevin Brown
Let us be your hero
A Passion Defined
Cupcake Castles Travel Company was founded in 2013 by Laurie Burg, following her passion to help others realize the dream of a Walt Disney World vacation. By sharing the love and knowledge of a destination she had grown up visiting, a company was formed and a vision, manifested.
What started as a small, exciting dream, swiftly became an empire in the making. The culture Laurie created began with a place where like-minded individuals could come together to learn from each other, grow with each other and establish relationships that would last a lifetime. This then spilled over into the approach in how the Travel Advisors on her team were trained to handle their client care responsibilities.
Not only was a company culture formed, but a core value that created an environment in which the Travel Advisors could exemplify the same care and nurturing, into the service they provide to their clients.
In 2018, Cupcake Castles Travel Company earned the distinction of becoming a Platinum EarMarked Agency with Disney Destinations. This makes Cupcake Castles Travel Company among the top agencies in the world, servicing Disney vacations across the entire Disney portfolio of brands. The team has maintained this level year after year.
Laurie has served consecutive seats on the EarMarked Travel Advisory Council (EMTAC) since 2017.
In 2020, Cupcake Castles Travel Company was among the first agencies worldwide, to be invited into the U-Preferred Agency Program, designed to recognize the top-producing agencies marketing Universal Orlando Resort Vacations.
In 2022, Cupcake Castles Travel Company earned the distinction of the Platinum Level of the U-Preferred Agency Program.
What Makes Us Special
We don't just sell you a trip, we create an experience you and your family will remember for a lifetime. It begins with our complimentary consultation that matches you with the vacation package that fits your travel style and budget. Our expertise allows us to custom-build recommendations, rooted in a solid foundation of decades of firsthand experience, knowledge and passion for what we are curating.
Very simply, our concierge-style planning weeds out the overwhelm and delivers a "straight-to-the-fun" approach, catering to your specific needs. Our love for our clients is what comes first. We are caring, thoughtful professionals who thrive when working with those who need our expertise.
All of our agents maintain beyond the highest level of experience, education and customer service available to them. As committed, lifelong learners and professionals in their field, they go above and beyond to meet the needs of their clients and strive to exceed expectations, with every interaction.
If you want to create magical memories with your family or friends, we've got the expertise to help you do just that.
With decades of experience, staying up-to-date on the latest travel trends, traveling to various destinations, and on-going professional development, Cupcake Castles Travel Company has the recipe for helping couples and families create magical memories through our well-planned vacations. Working with various travel styles and budgets, we have a travel option for you.
Whether it be your annual trip to Walt Disney World, Universal Orlando Resort, a cruise, tropical getaway, or a hop over the pond for a land adventure of a lifetime, let us prepare you for your next escape.
Travel Supplier Top Agency Awards
Since our inception, Cupcake Castles Travel Company has grown beyond our wildest dreams and expectations. Through God's constant grace, guidance and blessing, we have been crowned with industry awards that reflect our commitment to service, integrity and fulfilling our dreams of being curators of Magical Vacation Memories for our wonderful clients and friends.
We appreciate your business and look forward to spreading more joy to our clients, through our focus on exemplary customer service and operating by the principles of The Golden Rule.
Host Agency Reviews Supernova Award 2022
Host Agency Reviews Nebula Award 2022
Owner, Laurie Burg
EarMarked Travel Advisory Council
Since 2017, 2018, 2019, 2020, 2021, 2022
Platinum EarMarked Agency
Outstanding Sales Growth Performance Award
2015, 2016, 2017, 2018, 2019
Universal Parks and Resorts
High Producing Agency
2017, 2018, 2019
U-Preferred Agency Program
2020, 2021, 2022
Sandals and Beaches Resorts
Preferred Sandals Agency
Chairman's Royal Club
Sandals Star Awards Best of the Best 2019
Apple Leisure Group Vacations
Representing Funjet Vacations, United Vacations, Blue Sky Tours, Southwest Vacations
Silver 500 Club; Elite Club - Emerald Level
2021, 2022, 2023
Outstanding Sales Growth