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Agent Testimonials

What our CCTC agents

are saying

Jerica Rossi

I've been with Cupcake Castles Travel Company since the agency first opened. I couldn't be happier! I couldn't imagine working for another company.

The agency owner is amazing to work with. She really cares about all her agents and provides the best possible workspace for us. She puts so much effort into the day to day operations, our personalized websites, client sites, and behind the scenes things.

The teamwork is great with our agents. Everyone is always quick to help if someone needs something or is out of town and needs help covering clients. There is always someone who is willing to lend a hand.

I highly recommend Cupcake Castles to everyone I know. I have several clients and friends that have started working for Cupcake Castles over the years.

If you are looking for a host agency, I promise you won't find a better one!!

Lindsay Dickerson

I have been CCTC since 2015 and couldn’t be happier with my experience under this agency.

The tools and training that Laurie (agency owner) has put in place seem to go way above the industry norm. She truly gives you everything that you need to thrive within the travel industry.

And if that isn’t enough, the team of women that we work with are absolute gems. They support the other agents - whether it be with education, reservation modifications, or to bounce ideas off of. I refer to these ladies, not as the “other agents at CCTC”, but as my CCTC family.

Upon speaking with other agents/agency owners at industry events, I am always happy to hear what a great company Cupcake Castles is. CCTC is a recognized and respected name amongst travelers and the travel community.

I wouldn’t choose any other agency to work with as an independent contractor or as a traveler.

Angelina Davini

The company really is as sweet as its name. 

After being with another agency in the Disney-Centric Market, I needed a company that provided more professional development and genuine care for their agents. I found my forever home. 

Laurie does a great job of providing exceptional professional development, support, and training for agents looking to make REAL MONEY in the travel industry. Our agents are true professionals that strive to be the best in the industry. I wouldn't choose to be anywhere else.

Kim Cozzi

Without question or hesitation I would rank Cupcake Castles Travel Company as a host agency with a resounding 5 stars. "They" say if you love what you do, you never work a day in your life. This is not only true in that I love the "work," but I also enjoy the "who" I work for part. I shouldn't even say work FOR, rather work WITH. That, to me, is the top characteristic this agency yields- it is a very collaborative effort. 

In any industry based on commission, the environment is usually very competitive. Within Cupcake Castles Travel Company, we work as a true team. A majority of the reason working with Cupcake Castles is so seamless is because of all the systems built to support us and our business. You come in to the company and get all the help you need to build a successful business. You will not find the family environment that this agency offers anywhere else!

Nikie Paul

I began my journey with Cupcake Castles Travel Company in 2013, the agency's first year of business. When looking for an agency, I wanted a family not just any place to work and I couldn't be happier with the team of women I am surrounded by. Honestly, I couldn't imagine working for another travel company.

Laurie, the agency owner has been nothing short of amazing to work alongside. She has worked hard to build her brand and provides the absolute best possible workspace for her team. She puts forth so energy and effort to ensure our day to day operations are top of the line. Our platform includes client personalized websites, agent workbooks to manage clients and trips and tons of behind the scenes activities.

She has cultivated an environment of teamwork amongst our agents. Everyone is always quick to help if someone needs something and even the littlest things are handled professionally. When you need to be away or out of office, everyone is always willing to step up and cover your clients. There is always someone who is willing to lend a hand no matter the need.

I highly recommend Cupcake Castles Travel Company as your Host Agency. I promise you won't find a better owner/agency to work with!!

Kerry Wallman

I have been with Cupcake Castles Travel Company since 2013 and it is truly a family of agents. Together we stand stronger through shared knowledge and experiences. Our agency owner, Laurie, and her team of support behind the scenes, ensures there is a focus on continued training and learning, along with all of the client systems we use to provide the utmost service to our clients.

Other agents working for CCTC have become close personal friends and we work together, creating a stronger team overall. There are several opportunities through each year for hands on learning and training, which keeps us up to date in an ever changing industry. As our offerings have diversified over the years, Laurie has made sure we have the training and support available to us to continue our learning.

I recommend CCTC to anyone looking to join an agency that focuses on teamwork and providing excellent client support. When you are an agent a CCTC, you are a member of the family and not just another name on a roster list.

Karen Patten

I have been a member of the Cupcake Castles team since 2013. This is a well-respected agency with a culture that promotes teamwork and learning. Even though we may not sit next to each other in a traditional office, we work together virtually and communicate often. Dedication to research and education is expected and there's always someone there to answer a question when needed.

We travel together to learn more about the destinations that we recommend to our clients. Taking time to travel and tour properties as a travel professional is expected and beneficial to your growth as an agent. Connecting with your colleagues is an added benefit of these trips, as well.

If you are dedicated to a career in travel and looking for a supportive agency, this is the home for you.

Bridget LaRoche Disney Travel Agent Spring Hill Florida

Bridget LaRoche

I am coming up on my 1 year anniversary with Cupcake Castles Travel company and I am so thankful every day that I am part of this amazing team! From the start, I have been provided with so much support and all the tools needed to start to navigate this ever-changing industry, especially in these times. 

Laurie and the team at Cupcake Castles Travel are so supportive! We have many resources available to us and if I have a question, I can usually have an answer to it within 1-20 minutes, tops! In addition to supporting us as agents, we are also given many opportunities for growth! 

I never knew how complex this industry was and now that I do, I would NEVER have embarked on this journey unless I was doing it with my fellow agents at Cupcake Castles Travel and under the leadership of Laurie!

Disney Travel Agent Covington

Kristen Blackburn

I am in my 5th year as an Independent Contractor with Cupcake Castles Travel Company and could not be happier! I have amazing support not only from Laurie Burg, the agency owner, but also from my fellow agents! 

The agency offered training is invaluable, as well as our annual agency trips to get to meet/know one another in person, while experiencing the updates of a destination. We have agents from all over the US, who specialize in various areas or travel, and I am confident that if I am unable to help a client, I can send them to someone who can! 

Working for CCTC and Laurie has TRULY changed my life and I am eternally grateful for this opportunity!

Casey Volion

I have been with Cupcake Castles Travel Company for 3 years and it has been the best decision I have made. From the start of my journey our agency owner (Laurie) has been amazing! She is very supportive in all aspects of not only our professional business but our personal lives as well. She truly cares about her agents.

The business tools, guidance and D-School education the agency provides is exceptional and has truly helped me succeed in this industry. From the day to day back-office support, personalized webpages for our clients and other advanced technology she provides, I think has truly set us apart from other agencies.

Even though we are independent agents we work as a team. Teamwork makes the Dreamwork, right. And knowing that you have other agents ready to help if needed is a comfort to all. And there is always room for growth, so the encouragement and opportunity for professional development is welcomed.

I highly recommend Cupcake Castles Travel Company and I am blessed to be a part of the team.